Privacy Policy
Last updated: November 2024
At Questro Holdings (“we,” “our,” “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website, client dashboard, and related services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and account login details when you create or manage an account.
- Transaction Data: Information about deposits, withdrawals, wallet addresses, and transaction history recorded through our platform.
- Technical Data: IP address, browser type, operating system, and activity logs when you interact with our website.
2. How We Use Your Information
We use your information to:
- Provide access to your dashboard and account features.
- Process and record transaction requests (deposits, withdrawals, and payouts).
- Ensure compliance with legal and regulatory obligations.
- Improve site performance, security, and user experience.
- Communicate with you about important updates, security notices, or support inquiries.
3. How We Protect Your Information
- Data is stored securely with restricted access to authorized personnel only.
- Transactions are logged with end-to-end encryption.
- Automatic session timeouts protect your account if left inactive.
4. Sharing of Information
We do not sell, rent, or trade your personal data.
We may share information only in these circumstances:
- With law enforcement or regulators when legally required.
- With trusted service providers who support our technical infrastructure, under confidentiality agreements.
5. Cookies and Tracking
Our site may use cookies and similar tools to:
- Maintain secure sessions.
- Improve navigation and user experience.
- Collect anonymous usage analytics.
You can disable cookies in your browser settings, but some features may not function properly.
6. Your Rights
You may:
- Request access to the personal data we hold about you.
- Request correction or deletion of your personal data (subject to legal obligations).
- Opt-out of non-essential communications at any time.
7. Retention of Data
We retain data only as long as necessary to:
- Provide services to you,
- Comply with regulations, and
- Resolve disputes or enforce agreements.
8. Third-Party Links
Our website may link to third-party sites (such as blockchain explorers). We are not responsible for the privacy practices of those websites.
9. Children’s Privacy
Our services are not directed toward individuals under the age of 18. We do not knowingly collect data from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be effective immediately when posted on this page.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at: