Last updated: November 2024
Welcome to Questro Holdings. These Terms of Service (“Terms”) govern your use of our website, dashboard, and related services. By creating an account or using our services, you agree to these Terms.
1. Eligibility
- You must be at least 18 years old to use our services.
- By registering, you confirm that the information you provide is accurate, complete, and up to date.
2. Account Responsibilities
- You are responsible for maintaining the confidentiality of your login credentials.
- You agree to notify us immediately if you suspect any unauthorized access to your account.
- Accounts left inactive for extended periods may be automatically logged out for security.
3. Services Provided
- Our platform provides a secure dashboard where users can:
- View balances and assets.
- Submit deposit and withdrawal requests.
- Access transaction history.
- Manage profile and support tickets.
- We act solely as the intermediary and custodian for recorded digital asset transactions.
4. Transactions
- Deposits and withdrawals are subject to verification and approval.
- Transaction history shown on your dashboard is based on records maintained by Questro Holdings.
- All deposits must be sent to the wallet addresses displayed in your account.
- We are not responsible for transactions made to incorrect or unauthorized wallet addresses.
5. Prohibited Use
You agree not to use our services for:
- Money laundering, fraud, or illegal activities.
- Attempting to gain unauthorized access to our systems.
- Submitting false, misleading, or malicious requests.
6. Disclaimers
- Cryptocurrency values are volatile; Questro Holdings is not responsible for market losses.
- We do not provide financial or investment advice.
- Service availability may be affected by technical or external factors beyond our control.
7. Limitation of Liability
To the fullest extent permitted by law:
- Questro Holdings shall not be liable for indirect, incidental, or consequential damages.
- Our total liability for any claim shall not exceed the fees (if any) paid by you to us.
8. User Data & Privacy
Your use of our services is also governed by our Privacy Policy.
9. Termination of Use
We reserve the right to suspend or terminate your account if you:
- Violate these Terms,
- Engage in suspicious or illegal activities, or
- Provide false or misleading information.
10. Changes to Terms
We may update these Terms from time to time. Continued use of our services after changes take effect constitutes acceptance of the revised Terms.
11. Governing Law
These Terms are governed by the laws of California, United States, without regard to conflict of law principles.
12. Contact Us
For questions about these Terms, please contact us: